- Meet the needs of the company and act with the development of the organization - Market and business vision of the organization, to move between the different areas and support managers, directors and employees, having a holistic view on the systems and processes executed. - Perform organizational diagnostics and propose improvement actions; evaluating the results of the proposed actions for know their real effectiveness - Acting as support and partner in negotiations relevant to the company - Guidance to managers on retention of talent, support to leaders and professionals in the implementation and development of corporate programs, monitoring of the integration of new employees, orientation of human resources procedures and policies. - Validation of the strategic profile of positions to be recruited / completed and Strategic Selection Interviews - Analysis of the structure of areas and movements of people. - Management of Succession and Talent through Career Committees and Development Plan. - Identification of competency development needs and follow-up of action plans. - Process management and performance monitoring of Managers - Climate research and action plan follow-up. - Promote diversity (Gender, PCD's, etc)

Oversee management and operations of the São Paulo office, assisting and supporting the whole Flamingo team in their day- to -day duties. * Supporting new starter process i.e. Offer letters, set up, induction (Flamingo), IT set up, equipment ordering * Oversee the review process admin * Recruitment and Learning support * Overseeing info up to date on the HR section of Jive to encourage employee Page 1 communication/engagement * Support HRD with rolling out best practice initiatives in the São Paulo office and ensuring compliant and legal practices * Liaise with the local finance team to ensure the smooth processing of invoices * Support the global finance team with rolling out best practice initiatives in the São Paulo office and ensuring compliant and legal practices * Manage client database & help gather new client details * Support Project Manager in the collection & management of incentives for fieldwork * Office Maintenance / refurbishments/ upkeep and general awareness of the office needs * Input ideas for office systems and requirements * Taking ownership of enquiries where appropriate, use initiative to provide answers and solutions * To be involved in and help set up charity events

Day-to-day responsibility for São Paulo Office Operations, including support for HR, Finance, Concierge, PR and IT; - Partner with London office to coordinate all new employee introductions to AKQA São Paulo, including policies, procedures and signoffs. Main contact for employee needs and issues; - Responsible for all Facilities - including interiors, maintenance contracts, operations budget, security, floor plans, etc; - Creates an engaging and exciting work environment for all guests and employees; - Provide strategic view/planning input for São Paulo office; - Key contact for organizing client meetings/workshops on site; - Responsible for all office-related security; - Maintain relationships with global counterparts and management; - Constantly strives to improve operational systems and processes across the São Paulo team; - Meets all deadlines and works within budget constraints; - Maintains a neat and orderly working environment; - Participates in all Global Office Services calls; - Works closely with Director of Finance and Operations and Office Manager in London; - Other tasks of the same nature may be assigned.

Administrative office routines, keeping the interface board and human resources as well as contact with suppliers and service providers of the São Paulo branch. Will be part of its scope follow-up of contracts and payment procedures, correspondence, presentations and translations. - Organization of agendas, supporting internal and external meetings, and travel arrangements (ticket purchase / hotel reservation) and responsible for providing resources, equipment, materials and information for the execution of all activities - Developing and implementing new administrative systems, such as record management; recording office expenditure and managing the budget; - Organising the office layout and maintaining supplies of stationery and equipment; - Maintaining the condition of the office and arranging for necessary repairs; - Delegating work to staff and managing their workload and output; - Promoting staff development and training; - Implementing and promoting equality and diversity policy; - Writing reports for senior management and delivering presentations; - Responding to customer enquiries and complaints; - Reviewing and updating health and safety policies and ensuring they are observed; - Arranging regular testing for electrical equipment and safety devices; - Attending conferences and training.

Generating new business and maintaining relationships with existing clients ; - Prospecting for new markets ; - Preparation of quotations; control and negotiations and ensuring profitability ; - Proactively identify and develop new accounts in addition to providing total account management support for assigned accounts - By applying the principles of strategic account management, develop a comprehensive strategic plan to grow market share from their assigned accounts. - Develop strong partnerships with the purpose of penetrating and growing market share and driving sales for hotels. - Making 'pitches' to win new business

Organization of agendas, supporting internal and external meetings, and travel arrangements (ticket purchase / hotel reservation) and responsible for providing resources, equipment, materials and information for the execution of all activities of the FDC Innovation Center (16 projects; 36 professionals involved in different states of Brazil); - Ensure that events are met with high quality, timeliness and alignment to standards and procedures of FDC; - Ensure the quality of support services for events, interacting with service providers, taking care of the place preparation, reception of teachers and participants, arranging material production and contracting equipments, meals, confraternization dinners and cocktails; - Performing budgets , timeline and guarantee the project's scope fidelity; - Ensure the optimization of costs / work processes of the area, looking for quality service delivery to internal and external customers of FDC; - Realization ( all the logistic, including tours for companions of executives, parallel to the events ) of major international events, like Kin Global: The Mining Company of the Future, in partnership with Kellogg School of Management(http://www.kinglobal.org/kin_mining.php ), 30 high executives from 8 different countries ; 4º FDC International Advisory Council Meeting (http://www.fdc.org.br/en/council/meetings/ Pages/default.aspx ), 65 high executives from 17 different countries.

Review employees framework and schedule ; - Supervise and direct the customer service; - Attending suppliers of products and services; - Manage the overall maintenance of property and equipment; - Supervisors and control stock; - Determine storage procedures and product purchases.

Acting focused on Personnel Administration, Training and Selection. ; - Responsible for all internal training process and integration of personnel; - Conducting employee attendance, guidance and information to department personnel and payroll; - Supervision of new employees and conducting evaluation of Probation ; - Application testing for recruitment and selection ; - Implementation of HR systems in small and midsize companies ;

Pontifícia Universidade Católica de Minas Gerais, Master of Business Administration

PUC / MG