Parcel (DHL, UPS, Fedex) Onboarding and supporting customers: System tour Creating labels Creating mass shipments Scheduling pick ups Ordering suppliers Processing claims Creating rate profiles Analyzing rate sheets Setting up rates Weekly performance reports Monthly performance reports Assisting customers on a daily basis Requesting quotes with service providers Competitor rate analysis Uploading invoices into the system Weekly sales newsletters Accounts receivable (AR) and debt collection Creating and editing the AR report Emailing all the customers their SOA+Invoices Following up on slow payers Processing credit card payments Allocating payments Weekly Margin reports (filling out the google sheet, creating invoices in the system, checking the airbills) LTL (less than truckload shipments): Accounts receivable report downloading and organizing Downloading all the SOA+invoices for customers that are over 30 days past due Sending all the 30+ days customers SOAs+invoices Following up on slow payers Engaging sales reps in collecting payments Monthly calls with the AR team Invoices Allocating all the payments by ACH, Credit cards, Checks (manually and via csv upload) HR Onboarding new employees (preparing the contract upon request + assisting with setting up in the systems for time tracking) Calculating salaries Mailing out payslips Paid time off (tracking and recording) Interviews (some) Monthly Commission reports (editing and mailing out) Weekly Activetrack reports (employee tracker)

- Working with the warm leads (usually CEOs of companies from 82 countries) - Consulting the clients via live chat, what's app chat, email, zoom calls and phone calls - Working out tailor-made strategies according to the clients' individual needs - Building long-lasting relationships with the clients - Signing contracts, invoicing, controlling payments, debt collection - Live chats, zoom meetings and presentations - Customer care - Attracting international agents and developing agent network (meetings, trainings) - Working in CRM - Weekly team meetings

Work on the projects of REC and other similar organizations to support Russian export to the international markets: - Searching for potential customers on a given market - Calling and communicating with potential clients, top managers of the company - Carrying out zoom meetings with the client and the customer - Signing export contracts (terms of delivery, foreign economic activity) - Translation of websites and presentations into foreign languages (English and Portuguese) - Reports

Working in the Agricultural Sector of the Brazilian Embassy in Moscow - translation of correspondence, technical and legal documentation (Russian, English, Portuguese) - research and analytical reviews of the international trade in agricultural products - editing documents in Russian and Portuguese - writing official letters in Russian and Portuguese - translation at the meetings - assisting the Brazilian Attache with his errands in Moscow, Russia - organization of events, meetings and business missions; - supporting the Brazilian delegations and Brazilian authorities in Russia.

- Interviewing the passengers according to the procedure - Performing security checks to the passengers and their luggage - Working with the Cargo and its documentation - Interacting with different departments at the airport - Servicing passenger flights to Israel - Servicing High Government Officials flights - Carrying out instructions and presentations for the employees - Performing activities in Russia and abroad

• Full coordination and control of the supply chain of spare parts, supplies and accessories for bowling and fitness equipment (shipments from the USA, Europe and South East Asia) • Cooperation and Negotiation with suppliers and partners in Europe and the USA (financial issues, claims, pricing, shipments) • Inventory planning and warehouse turnover monitoring • Communication with other departments (financial, sales, accounting) in order to establish and maintain effective and relevant import activities and support in relation to the company’s sales, purchasing, materials management and overall operating functions - Full logistics support, customs documentation, cooperation with brokers and forwarders • Performing analysis and reports on activities, trends and results (budget forecast, monthly YTD sales reports and analysis, liquidity reports and analysis, price and mark up analysis) • Control of the product updates and promotion actions • Control of the payments and accounting statements • Anticipation, research and report on the future changes in import/export laws in Russia/USA/Europe, and making sure such knowledge is factored into the planning of the department’s own strategy, resources and procedures - Participating in international distributor meetings, presentation delivery - Motivation reports (assessing KPI of the team)

- Analysing and developing new forms of business in existing market conditions - Market monitoring and legal support of the new forms of business - Business correspondence with Partners - Preparation of the training materials for the employees - Training of the employees (new product training, sales training) - Marketing campaign preparation - Reports preparation

-Looking for new suppliers (Europe, Asia, USA) -Negotiating (via internet and phone) the price, payment and delivery terms, product and packaging design etc. -Elaborating the design of the product -Placing Orders -Analyzing the stock and forecasting future orders -Taking part in the meetings with the marketing team which are held twice a week -Work with the samples -Establishing appropriate retail price and co-efficient -Controlling the delivery dates -Analyzing the shelf life of the product

International Economic Relations, International Business

Cambridge University

Cambridge University