Operational and administrative duties at the airport, while Olympic and Paralympic Games Rio 2016, coordinating employees and volunteers. Organizing the flow of athletes and journalists, to fit on international procedures at airports, national and international. Disseminate information about the operational and administrative procedures at the airport during the Olympic Games and Paralympic Games Rio 2016, coordinating staff and volunteers. Organize and guide the flow according to the operational plan of the international airport, to which there is an alignment between the services provided and the vision and mission of the games, along with strategic planning. Preparation of reports and relevant documents to function, for greater organization and control of operations.

Providing passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats. Assists passengers with check-in procedures, including tagging baggage and issuing boarding passes. Sells tickets, processes ticket changes, creates and books reservations. Ensures FAA, Company and airport regulations are followed. Enforces safety/security measures and protects sensitive zones. Facilitates the passenger boarding process. As directed, implements standard procedures during overbooked, irregular flights and denied boarding situations. Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers. Logs in tickets.

Operational monitoring in common areas and restricted to the airport; monitor the use of the operational facilities and equipment in all terminal, ensuring the correct use of equipment and powering the maintenance team in the event of default; oversee the conservation status of the facilities of the Passenger Terminal, verifying the existence of irregularities, taking the steps that are necessary; monitoring of procedures for shipments and landings within the rooms, management of facilities and equipment for the operation and availability of the same during care of flights; supervision of general conditions of the environment, organization of queue and amount of counters manned by the airline; conflict management; providing information to passengers, users and the Community airports; monitoring of interventions (work, service) In the terminal.

Science in Aeronautics and Management, Airport and Airliner Management