Developed training programs in all hotel’s departments, handled emploees’ demands on payment, work conditions, well-being, career programs and other work-related issues, conduted systematic evaluation of the department based on the company’s Standards & Procedures.

In charge for the 100-guest hostel reception and its procedures, assisted manager on promoting the hostel on booking websites and own webpage, supervised other employees on their duties, oriented foreign tourists on their travel plans in Athens and Greece.

Acted as the company’s communication center dealing extensively with all departments to provide customers with high-quality care; assisted guests with their demands and needs including compliments and complaints, restaurant reservations, special needs assistance, resolution on employees and ticketing; communicated and informed guests in several languages in order for them to have a magical experience; gave guided tours of EPCOT park, sharing park trivia and history while traveling thought the park; tested employees on their foreign languages skills (Portuguese, Spanish, Italian and French).

Tourism and Hospitality, MBA on Tourism and Hospitality

Psychology, Bachelor in Psychology