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Male, 40 years, born on 20 December 1984
Brazil, willing to relocate, not prepared for business trips
Front Office Agent
Specializations:
- Interpreter
Employment: full time, part time, project work, work placement
Work schedule: full day, shift schedule, flexible schedule, rotation based work
Work experience 1 year 7 months
September 2012 — December 2012
4 months
Sheraton Mirage Port Douglas
Human Resources Intern
Developed training programs in all hotel’s departments, handled emploees’ demands on payment, work conditions, well-being, career programs and other work-related issues, conduted systematic evaluation of the department based on the company’s Standards & Procedures.
June 2012 — August 2012
3 months
AthenStyle
Front Office Agent, Manager Assistant
In charge for the 100-guest hostel reception and its procedures, assisted manager on promoting the hostel on booking websites and own webpage, supervised other employees on their duties, oriented foreign tourists on their travel plans in Athens and Greece.
April 2008 — March 2009
1 year
Walt Disney World
Guest Relations, Cultural Representative
Acted as the company’s communication center dealing extensively with all departments to provide customers with high-quality care; assisted guests with their demands and needs including compliments and complaints, restaurant reservations, special needs assistance, resolution on employees and ticketing; communicated and informed guests in several languages in order for them to have a magical experience; gave guided tours of EPCOT park, sharing park trivia and history while traveling thought the park; tested employees on their foreign languages skills (Portuguese, Spanish, Italian and French).
Skills
Skill proficiency levels
Higher education (bachelor)
2015
'Barão de Mauá' University Center
Tourism and Hospitality, MBA on Tourism and Hospitality
2012
Federal University of São Carlos
Psychology, Bachelor in Psychology
Languages
Citizenship, travel time to work
Citizenship: Brazil, Italy
Permission to work: Brazil, Italy
Desired travel time to work: Doesn't matter