Ignition is a managed services provider (MSP) with offices in Atlanta (US), Halifax (CA), Cayman and Bermuda and presence in more than 30 countries worldwide. Senior Network Analyst/Project Manager: * Managed the implementation of a content and collaboration portal using SharePoint 2007, which improved considerably the information sharing and communication between departments; * Implementation of a PMO using Project Server/Pro 2007, including the training of the team using PMI standards. This initiative increased considerably the accuracy of project estimation with a very positive impact on sales; * Managed the internet website project for the Bermuda Ministry of Education ( www.moed.bm ), which contains more than 50 sub sites and all information necessary to bring together students, parents and teachers in Bermuda; * Mentor and last point of contact on all Microsoft-related problems for the senior administrators and engineers; * Implementation of OCS 2007 to improve the communication between the 4 offices, with instant messaging, live meetings and presentations; * Additional implementations of SharePoint, Project and OCS, as well as standard BackOffice products, for various companies in the island; * Assisted the sales department on closing sales and promoting products. This partnership generated more than 2 million dollars in sales during the economical crisis of 2008; Key clients: Ernst & Young, Axis, AWAC, AIG, Bermuda College, MOED, UBP, MJM, ArchRE

Atento is a Spanish multinational specialized in call center operations. During this period, it was representing the Premier queue, the highest level of support on Microsoft. Tech Leader: * Responsible for technical management and mentoring of a team of 16 highly specialized professionals, divided in 3 sub-groups: Platforms, Messaging and Development; * Maintained the key performance indicators aligned with Microsoft requirements for SLAs, keeping a very high percentage of customer satisfaction and first call resolutions; * Recognized with the ``Best Support Professional'' award in 2005; * Collaborating with the management and other tech leaders on the development and enforcement of internal processes; * Responsible for hiring, technical interviews and training of new support professionals; * Worked as support professional specialized in Platforms (Windows, Active Directory, Networking) and Development (SQL, COM+, IIS) technologies; Key clients: Bradesco, Petrobrás, Itaú, Unilever, Caterpillar, IBM, Nestlé, Telefônica, Vivo, TIM ----- Additional Employment

Developed ADSI and WMI scripts to manage Active Directory information, generating considerable cost savings for IT through automation of processes.

for all Latin America professional clients and manager of the PTS

Networking and Databases consulting for various companies in Salvador area

with high levels of satisfaction from students

International Management, MBA

IT, Bachelor of Science