Customer Support Agent with over 5 years of experience. Confidently handles complex cases, establishes rapport with sellers, and resolves their issues promptly. Having lived in China for over 5 years, I possess a deep understanding of the Chinese mentality and business practices. Fluent in using Chinese messaging apps (QQ, Wechat) and adept at navigating e-commerce platforms (TaoBao, Alibaba, Pin Duo Duo). Additionally, my professional experience includes: • In-depth cultural insights: My extensive time in China has equipped me with valuable cultural insights that enhance my communication and negotiation skills with Chinese clients and partners. • Technical proficiency: Skilled in utilizing various customer support tools like Intercom and Confluence, ensuring efficient and effective problem-solving. • Multilingual communication: Proficient in Russian, English, and Chinese, allowing seamless interaction with a diverse clientele. • Content creation: Capable of writing informative and engaging articles for the team’s knowledge base, contributing to continuous improvement and knowledge sharing. • Team collaboration: Experience in working with cross-functional teams and participating in online meetings, seminars, and lectures to stay updated with industry trends and company updates. • Adaptability: Ability to quickly learn and adapt to new tools, platforms, and procedures, ensuring smooth operations and high customer satisfaction.