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Candidate
Male, 50 years, born on 11 September 1974
Brazil, I want to relocate, not prepared for business trips
Application Support
450 000 ₽ in hand
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day, shift schedule, flexible schedule, remote working, rotation based work
Work experience 13 years 4 months
January 2012 — currently
13 years 4 months
HSBC
Brazil
Production Application Support Analyst
- Application Production Support to worldwide users.
- Develop and maintain technical documentation
- Problem record analysis and follow up
- Application on-boarding
- Business Analysis
- Change Management
- Problem Management
- L1, L2 and L3 support
- IBM datastage support
- IBM MDM support
- IBM BPM support
- IBM IS
- ITIL foundation (assure process adherence )
- ITRS Geneos Administration
- Provide 24 x 7 on-call support for the application on a rotating basis;
- Manage day-to-day interactive and batch processing operations;
- Ensure high availability of production environment applications;
- Provide application support when needed on weekends and off business hours;
- Batch jobs management (Control M);
- Liaise with developers and business analysts to improve application;
- Develop SQL complex sql queries to retrieve business reports from databases;
- Escalation of technical issues when needed and management of internal and external resolution expectations.
- Acted a interim Team Leader for the L1 Application Support Team for 8 months
Skills
Skill proficiency levels
About me
Dear Mr./Mrs.,
Perhaps you are looking for a highly capable professional with years of progressive and hands-on
experience. In review of the attached résumé you will find that I am highly capable performing
this role and associated functions.
My experience has provided valuable knowledge in the areas of network monitoring, helpdesk,
change management and all facets of support, which gave me the needed communication skills I
need for the Application Support role. I also possess excellent people and leadership skills and the ability to
interact with individuals at all levels of technical understanding. I can bring to the table a broad
technical and business knowledge with the foundation of skills to quickly adapt and grow within
a new environment.
You will find me to be a strong analytical problem solver possessing the communications skills
to actively manage and work in cooperation with teams and individuals to achieve desired goals
efficiently. I have demonstrated success in doing so over the past several years and intend to
continue this trend long into the future.
I am confident that you will be pleased with the skills and experience portrayed in the
accompanying résumé. I am currently living in Brazil so I need sponsorship to live and work
abroad.
Thank you in advance for your time and consideration.
Sincerely Yours,
Alexandre Z. Perevalo
Higher education (bachelor)
2013
PUCPR
Computer Science, Software for Computer Hardware and Automated Systems
Languages
Citizenship, travel time to work
Citizenship: Brazil
Permission to work: Brazil
Desired travel time to work: Doesn't matter