● Oversee and manage: Reservations, Guest Experience, Portfolio Curation, Sales, Administration and Marketing. ● Responsible for destination growth, helping to identify, prioritize and drive operational improvements. ● Develop business plan to improve guest experience, grow bookings & revenue, offer an attractive portfolio and services. ● Budget & Reporting, P&L ● Partner Accounts: Outreach, Closing and Account Management. ● B2B Sales ● Executing partnership agreements.

● Account management , Planning and Operation ● Manage overall ticketing, transportation, schedules, F&B ● Manage ticket needs, accreditation, itineraries and overall program related ● Provide Rio 2016 Olympic sponsors all their operational and hospitality needs. ● Responsible for site inspections and source hotels, restaurants, event venues, tours and provide consistent feedback to the Account teams. ● Plan the recruitment process for 300+ temporary staff for Rio 2016 Olympic Games, interview, create a data base and retention plan for the event period. ● Worked with 7 sponsors (Visa, EY, UA, Nilsen, others), planning strategies to better fit their needs ● VIP solutions for sponsors ● Provided support for GMR teams in USA

Responsible for the entire operation of the catering facilities at Beira Rio Stadium in Porto Alegre during the World Cup. Our aim was to provide the best hospitality event experience totalling 15,000 covers across 5 games. ● Planning all the preparation before the event and manage its execution meeting the customer expectations, food and hygiene standards. ● Planning all kitchens layout. ● Ensuring all contracted service providers deliver the highest standards of service. ● In charge of supplier negotiations and create final reports. ● Work closely with clients to ensure the success and positive feedback from the event. ● Maintain good relationships with employees and suppliers. ● Manage the provision of food and beverages. ● Monitoring the quality of product and services, maintaining excellence according to the standards set. ● Maintain financial targets and administrative records. ● Responsible for post event reconciliation.

Responsible for managing the entire Guest Services & Hotel Operation ▪ Responsible for planning different seasons and port operations. Site inspections in turnaround port before ships deployment, working with Guest Port Services to ensure all standard were met. ▪ Served on 3 ships, across the Royal Caribbean International fleet, in a range of geographical locations, including the Caribbean, Europe, North and South America. Gained knowledge of various cruise markets. ▪ Managed 20+ workers on board / 50+ off shore. Always dealing with contingency planning. ▪ Annual budget control: employee expenses, medical, general hiring expenses, materials and new equipment’s purchase. Develop and recommend the budget, labor cost plans, objectives and manage within approved plans. ▪ Logistical management of the immigration procedures, departure and check-in processes on land. ▪ Analyze results in all areas, establish root cause and create action plans. ▪ Received and handled guests' complaints and coordinated with Front Desk Manager to resolve issues. ▪ Ensured that a high level of customer service is consistently maintained. ▪ Handled all inquiries related to venue’s product offerings, and ensured positive and memorable guest experience. ▪ Projected action plans and future career development for employees. ▪ 4o place in management (21 vessels/ managers).

Tourism with Hotel Management, Hotel Management